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It should not be called "Trouble-Shooting".

We should call it "Hiccup-Shooting"or something like that.
 

However, here or some short tips that hopefully saves you a phone call or e-mail and get's you going much faster.

My juicer only came with one strainer.

You purchased the newest juicer which only comes with one improved strainer. The HU-100 juicer has been improved over the last year and the most recent model comes with one amber-colored strainer which is now made with a much stronger Ultem material. This Ultem strainer does both fine and coarse food so there is no need to keep switching the strainer. The older models used to come with a white strainer and a yellow strainer separately. The best way to know which generation you have is to reference the serial number when contacting us.

Bowl is stuck and does not detach from the base

Reasons:
Excessive food in bowl. Unknown substance in the bowl.

Solutions:
Press reverse button 3-5 seconds. Repeat process 2-3 times. Then, push bowl upward while turning.

Hopper/lid is stuck.

Reasons:
Excessive food in the bowl. Unknown substance in the bowl.

Solutions:
Press reverse button 3-5 seconds. Repeat process 2-3 times. Then, press down on top of lid while turning.

Motor is stuck or has stopped.

Reasons:
Excessive food in the bowl. Overheating.

Solutions:
Press reverse button 3-5 seconds. Repeat process 2-3 times. If motor has stopped, let cool down before trying again.

Leaking from underneath the bowl.

Reasons:
Extraction packing not plugged in correctly.

Solutions:
Be sure to plug in extraction packing tightly after cleaning.

Squeaking noise when juicing.

Reasons:
Friction between the squeezing screw and bowl or food.

Solutions:
Squeaking sound is perfectly normal. Do not run the juicer without any food.

The unit vibrates.

Reasons:
Sign of motor working properly.

Solutions:
Vibration is perfectly normal. However, severe shaking which causes imbalance of the unit should be checked for a defective screw.

Water mark or scratch on the squeezing screw.

Reasons:
Molding marks during manufacturing process.

Solutions:
These marks and lines on the squeezing screw are perfectly normal.

Color stain on the bowl, strainer, spinning brush.

Reasons:
Natural dyed from food.

Solutions:
Hurom is BPA-free and chemical-free on all attachments, therefore natural dye from food when juicing is perfectly normal. To reduce staining, rinse and clean immediately after each use. Diluted vinegar or bleach can also be used.

Mold in silicone part of spinning brush.

Reasons:
Poor cleaning.

Solutions:
Be sure to clean thoroughly by detaching the silicone brushes from the spinning brush. Don't forget to plug it back in before juicing.

Strainer damage.

Reasons:
Ice, frozen foods, large hard speeds or pits, unknown substance, or excess food in bowl.

Solutions:
Refer to Instruction Manual for proper usage and juicing tips. Remember not to overcrowd food or force foods in.

Deformation of attachments.

Reasons:
Exposed to heat or abrasive materials.

Solutions:
Do not clean any attachments in dishwasher or use hard cleaners. Plastics tend to deform when expose to high heat.

Too much pulp coming out.

Reasons:
Excess food in the bowl clogging up the strainer or food not cut into small pieces.

Solutions:
Cut food, especially fibrous foods, into smaller pieces to avoid the fibers wrapping around the screw. Also input food at a slow pace allowing all the pulp to eject before adding more food.

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